Quick Answer: What Are The Two Things We Must Do While Talking On The Telephone?

What are examples of telephone etiquette?

Telephone EtiquetteBe Prepared.Answer Professionally.Putting A Caller On Hold.

The #1 pet-peeve of callers is The Hold.

Control The Conversation.

Keep the caller on track.

Take Accurate Messages.Avoid Mouth Noises.

Refrain from the following activities while talking with a caller: …

Give The Caller Your Undivided Attention.

Be Sincere.More items….

How do you communicate effectively on the telephone?

10 tips for effective communication on the telephonePrepare for the call. … Be clear about what you want to achieve. … Remember the other person has no non-verbal cues. … Think about your tone of voice. … Make sure you listen carefully. … Speak clearly and be succinct. … If you don’t understand something, ask. … Don’t be tempted to do other things at the same time.More items…•

How do you talk on the phone professionally?

10 tips for answering and handling calls professionallyPromptly answer calls.Be warm and welcoming.Introduce yourself and your business.Speak clearly.Do not use slang or buzz words.Ask before you put people on hold.Don’t just put calls through.Be prepared for your calls.More items…•

How do you handle a patient phone call?

Reduce the number of rings before rolling to voice mail. … Tell patients when to expect action or a call back. … Equip staff to handle calls effectively. … Secure a portal for patient communication. … Provide patients with educational materials they can reference at their leisure. … Provide patients with a summary of the visit.

Is it rude to screen phone calls?

The notion of call screening is entirely modern. It never used to be rude to answer – it was rude not to. The onus of politeness, in those days, was on the caller.

Is it rude to call before 9am?

Everyone knows the early bird phone call is, at best, ‘getting you out of the way’, or classic call dumping. Before 9am is when people ring who don’t actually want to talk to you – they want to leave a message while you’re struggling out of the shower to answer the phone.

Who should hang up the phone first?

The receiver should always hang up first, never the caller. The caller called the receiver, and should to stay on the line until the receiver is satisfied that the call is complete.

What should not be included in a telephone greeting?

DON’T – Shout or whisper. Being overly loud or overly quiet can make a phone conversation very awkward and might mean you don’t get all of the information to the person on the other end. Try and speak in a calm tone that will be easy to hear and understand. DO – Speak clearly.

What is call etiquette?

What is phone etiquette? Phone etiquette is the way you use manners to represent yourself and your business to customers via telephone communication. This includes the way you greet a customer, your body language, tone of voice, word choice, listening skills and how you close a call.

How do you end a phone call professionally?

Ending the CallThank the caller for calling and summarize what you did for the customer. Example: “Thank-you for calling. … Let the caller know you appreciate their business. … Offer to help in the future by letting the customer know how to contact you or your company. … Say Goodbye but always Let the caller hang up first.

How do you start a phone conversation?

Introduce yourself English telephone conversations almost always start in the same way – by introducing yourself. Say “Hello, this is (name)” to let people know who you are. If you answer the phone and the caller doesn’t give his name, you can say “May I ask who’s calling, please?”.

What is the best time to call someone?

II. Time of Day:4 to 6pm is the best time to call to make contact with a lead. It is 114% better than calling at 11 to 12am, right before lunch. … 8-9am and 4-5pm are the best times to call to qualify a lead. … 4-5 pm is the best time to contact a lead to qualify that lead.