Who Do You Complain To About AT&T?

How do I contact AT&T corporate office?

Our main telephone number is (210) 821-4105.

(Please note that while AT&T’s corporate headquarters are in Dallas, the main telephone number uses a San Antonio area code.).

Does AT&T have a customer retention department?

AT&T retention is responsible for reducing churn within the company. They have a range of discounts and offers they can use to tempt you to stay for another year or two years. You can contact them by dialing 611 from an AT&T phone or calling 1-800-331-0500.

How do I send an email to AT&T?

Send an email as text to an AT&T wireless number Text message – Compose a new email and enter the recipient’s 10-digit wireless number, followed by @txt.att.net. For example, 5551234567@txt.att.net.

Can you negotiate with AT&T?

One simple tactic for successfully talking through a negotiation is to not talk at all. When it comes to haggling, a little silence can go a long way. … She called AT&T to negotiate a new contract and see what kind of pricing they could offer.

How do I talk to a supervisor at AT&T?

How to Reach an AT&T SupervisorContact customer service. If you are calling about wireless service from your device, dial 611 from your phone. … Listen to the prompts. … Speak to the customer service representative briefly. … Ask to be transferred to a supervisor.

What are the customer retention strategies?

5 practical examples of customer retention strategiesNotice churning signs in advance. The most obvious way to ensure customer retention is to prevent a customer from leaving. … Target customers with special offers. … Reward your most profitable (VIP) customers. … Personalize your follow-ups. … Keep your follow-up promises.

How can I lower my AT&T bill?

7 Ways to Lower Your Cell Phone BillOpt for autopay. Most wireless carriers will knock $5 to $10 off your bill if you sign up for automatic payments. … Switch to prepaid. … Change or remove your cell phone insurance. … Skip the phone upgrade. … Cash in on discounts. … Add lines. … Update your service address.

Who can I report AT&T to?

Phone: 1-888-CALL-FCC (1-888-225-5322); TTY: 1-888-TELL-FCC (1-888-835-5322); ASL: 1-844-432-2275. Mail (please include your name, address, contact information and as much detail about your complaint as possible):

Is there a lawsuit against AT&T?

AT&T Mobility, LLC, will pay $60 million to settle litigation with the Federal Trade Commission over allegations that the wireless provider misled millions of its smartphone customers by charging them for “unlimited” data plans while reducing their data speeds.

Can I sue AT&T for bad service?

You may be able to sue AT&T for not receiving the quality of service that you signed up for. To provide evidence for this claim, you will need a copy of your contract, copies of your bills, and proof of the poor service. You can also use DoNotPay in any web browser or on your iPhone to help you prepare your case.

How do I speak to AT&T customer service?

You can do so in one of three ways: (1) call an AT&T customer service representative at 1-800-288-2020; (2) chat with us online; or (3) send an e-mail to privacypolicy@att.com.